Project and implementation services
Payments linked to completed work, delivered milestones, approved deliverables, discovery, configuration, development, training, or reserved delivery capacity are normally non-refundable. A pre-start payment may be considered for a refund only before work or resource allocation begins, less any non-recoverable costs and work already performed.
Subscriptions, retainers, and support
A written cancellation normally stops future renewals after the current paid period. Fees for a period that has started are generally non-refundable because availability, support capacity, licenses, hosting, or platform access may already have been committed. Any different trial, notice, or renewal terms stated in the service agreement take precedence.
Third-party and pass-through costs
Domain, hosting, cloud, software license, messaging, marketplace, travel, banking, and other third-party charges are refundable only if the supplier refunds PS Solutions. Non-cancellable or already consumed costs remain payable.
How to cancel or request a refund
Send a written request to info@pssolutions.me from an authorized client contact. Include the company name, project or invoice reference, requested cancellation date, and reason. Work continues until the notice is received unless the parties agree otherwise, and charges for work completed through that date remain due.
Review and approved refunds
We review each eligible request against the signed agreement, delivery records, committed costs, and payments received. If a refund is approved, we aim to initiate it within 14 business days using the original method where practical. Banks and payment providers may require additional processing time.
Exceptions
This policy does not remove rights that cannot be waived under applicable law. PS Solutions may also agree a credit, revised scope, remediation plan, or other commercial resolution in writing. No exception is effective unless confirmed by an authorized PS Solutions representative.
PS Solutions
Questions about this policy?
Contact PS Solutions and we will help you understand how this policy applies to your interaction with us.