Custom operations platform
One operational system from household demand to meal fulfillment.
FMB turns household meal selections into kitchen quantities, packing and dispatch workflows, reusable-asset records, exception handling, communications, and management reporting.
- Client
- FMB
- Industry
- Recurring meal operations
- Focus
- Custom web, mobile, automation, and integration
Challenge
Meal operations required coordination far beyond order collection.
The operating cycle spans menu planning, household quantities, late changes, kitchen requirements, packing, dispatch, reusable containers, inventory, communication, and support. Disconnected spreadsheets and messages would leave critical dependencies difficult to control.
- 01Demand collected from distributed households
- 02Cooking and inventory quantities calculated before production
- 03Packing, dispatch, and reusable assets tracked physically
- 04Late changes, missing responses, complaints, and guest requests managed as exceptions
The objective
Create one multi-tenant operational platform connecting household participation with the administrative, kitchen, filling-station, dispatch, inventory, and service workflows required to fulfill each meal cycle.
Solution
A continuous digital workflow across demand, production, and fulfillment.
The platform combines a household mobile experience, an administrative operations portal, a multi-tenant API, scheduled automation, QR/RFID workflows, reporting, and Odoo connectivity.
Demand and menu planning
Administrators publish meal cycles while households submit quantities, defaults, participation, guest requests, and controlled changes.
Kitchen requirements
Dashboards consolidate household demand into final cooking quantities, inventory requirements, zone totals, and exportable reports.
Fulfillment and asset tracking
Operators record filling and dispatch while QR/RFID workflows trace reusable tiffins and asset movements.
Communication and exceptions
Reminders, cutoffs, approvals, complaints, feedback, and status histories keep exceptional work inside the operational record.
Workflow
One connected meal lifecycle
- 01Plan the menu and publish the meal cycle
- 02Collect household quantities and resolve exceptions
- 03Calculate production and inventory requirements
- 04Fill, dispatch, track assets, and report the outcome
Operational change
The platform creates one operational record across the meal lifecycle.
FMB gives each operating team a role-specific view while keeping demand, planning, fulfillment, asset movement, exceptions, and communication connected. Management can inspect and export records instead of reconstructing activity from disconnected sources.
- Clear production requirements derived from household demand
- Traceable filling, dispatch, and reusable-asset activity
- Structured handling of late changes and service exceptions
- A repeatable operating model that supports multiple organizations
Household mobile experience
Dana captures meal demand at the source.
Dana is the household-facing mobile layer of the FMB ecosystem. Its public store descriptions position the app around daily meal requirements, event attendance, cutoff-aware changes, and preparing the right quantity of food. Those responses feed the wider planning and fulfillment workflow used by operational teams.
- Available publicly for iPhone, iPad, and Android
- Households submit meal quantities and event attendance
- Counts can be adjusted before the operating cutoff
- The same demand becomes kitchen and fulfillment requirements inside FMB
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Inside the system
Operational views across the platform
Technical scope
Technology and delivery scope
The case study describes verified platform capabilities. Performance percentages and volume claims are intentionally omitted until supported by production analytics.
Next step
Working through a similar operational problem?
Start with an operational assessment that maps the gaps and the right system path without assuming the solution.